How to order
Your shopping basket
Browse the departments listed in the menu on the right, or search for items that you wish to purchase using the search box at the top of every page. To add an item to your shopping basket, click on the 'Buy' button next to the item. You will be taken to a page where you can enter the quantity you wish to order and choose from any options that are available for your selected item. Click on the 'Add to Basket' button to add the item to your shopping basket.
The shopping basket provides a summary of the items you have added to your order, and the approximate total cost of your order, including postage. You can change the quantity of an item in your basket by choosing a new value in the quantity field next to the item and clicking the ‘Update Cart’ button. To remove an item, click on the ‘remove’ button for the item.
Units and pricing
Depending on the product, items are sold in mulitples of 1 or packs of 10. We also sell some products by weight, in multiples of 10 grams or 100 grams. If you wish to order a larger quantity of anything than this site allows you to, then please contact us and we can arrange it.
Our minimum order value is £5 and the maximum £500. If you wish to place an order worth over £500, then please contact us by email and arrange to pay by Bank transfer.
Prices shown on this site are only available via this site. All prices are inclusive of VAT at 20%, where applicable.
Please note that payment can be made by cheque. Simply print out your Shopping Basket page and send it to us with your cheque, full name and postal address and a contact telephone number.
A clearly laid out Delivery Note is enclosed with each order. An invoice can be printed from the Payments page.
Postage
The postage fee charged will be £4.95.
Checkout
1. View your basket
View your shopping basket by clicking on the items in your shopping basket on the right of the screen. Click on the 'Start checkout' button to proceed to the checkout page; if you are a returning visitor, please now enter your email address and password and click 'Login'. If you are a new customer, please enter your email address and click 'Continue'.
2. Log in or register
The next page is a form where you should enter your billing address and delivery address. If you are a new customer, you will also need to choose a password so that you can access your order details later.
Once you have completed these, click 'Continue' to proceed to the payment page.
3. Enter your credit card details
Enter your credit/debit card details and any discount codes or gift certificate numbers that you may have received. We use 128bit encryption to ensure that your details are passed securely to our bank. We do not retain a record of your credit/debit card details.
Finally, enter any special requirements that you may have, e.g. "Please leave in porch, if out".
Now you are ready to review your order: click on the 'Review Order' button.
4. Review and complete your order
The Review Order page is an opportunity to ensure that the details of your order are correct: please check it through carefully. When you are satisfied, click the 'Complete Order' button to send your order. Be careful to only click this button once.
Once your order has been placed you will be presented with your receipt. Please print out your receipt and/or note the invoice number for later reference. For your convenience, we also email you an order confirmation.
To review the progress of your order at any time, simply log in to your account and view the order by clicking on the order number.
Last Updated: 26/01/2012