How to order

Your shopping basket

Browse the departments listed in the menu on the right, or search for items that you wish to purchase using the search box at the top of every page. To see more about a product, click on its name for detailed information.  Click on the ‘Add to Basket’ button to add the item to your shopping basket.

The shopping basket provides a summary of the items you have added to your order, and the cost of your order, excluding postage.  You can change the quantity of an item in your basket by going to the Shopping Cart and choosing a new value in the quantity field next to the item and clicking the ‘Update’ button.  To remove an item, click on the ‘remove’ button for the item.

Units and pricing

Depending on the product, items are sold in multiples of 1 or packs of 10. We also sell some products by weight, in multiples of 10 grams or 100 grams.  If you wish to order a larger quantity of anything than this site allows you to, then please contact us and we can arrange it.

Our minimum order value is £5 and the maximum for card payment orders is £500.  If you wish to place an order worth over £500, then please contact us by email and arrange to pay by Bank transfer.

Prices shown on this site are only available via this site.  All prices are inclusive of VAT at the prevailing rate where applicable.

Please note that payment can be made by cheque.  Simply print out your Shopping Basket page and send it to us with your cheque, full name and postal address and a contact telephone number.

A clearly laid out Delivery Note is enclosed with each order.  An invoice can be printed from the Payments page.

Postage

The postage fee charged will be £4.80.

Checkout

1. View your basket

View your shopping basket by clicking on the items in your shopping basket on the right of the screen. You will need to register or sign i.

2. Log in or register, Review your order and choose payment method

If you are a returning visitor, please now enter your email address and password and click ‘Login’.  If you are a new customer, please enter your details under ‘Join up now’.

Enter details of where your order can be left in the ‘Delivery instructions’ box, e.g. “Please leave in porch, if out”.

At the bottom of the page, choose Payment Type – either ‘Pay with credit/debit card (Sagepay) or ‘Other payment options’ if you wish to pay by Bank transfer or cheque.

3. Enter your credit card details

If paying by card, enter your credit/debit card details and any discount codes or gift certificate numbers that you may have received. We use 128bit encryption to ensure that your details are passed securely to our bank. We do not retain a record of your credit/debit card details.

Once your order has been placed you will be presented with your receipt.  Please print out your receipt and/or note the order/invoice number for later reference.  For your convenience, we also email you an order confirmation.

To review the progress of your order at any time, simply log in to your account and view the order by clicking on the order number.

Last Updated: 26/01/2012